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iSolved Payroll & HR – Frequently Asked Questions (FAQs)

General

  1. What is iSolved?
    iSolved is a cloud-based payroll, HR, and benefits administration platform that helps employers streamline workforce management and gives employees easy access to their pay and benefits.

  2. Why is iSolved included in the employee benefits marketplace?
    It provides an all-in-one solution for payroll, time tracking, HR compliance, and benefits integration—making it easier for businesses to manage employees and for employees to manage their information.

For Employees

  1. How do employees access their pay stubs and W-2s?
    Employees can log into the iSolved self-service portal or mobile app to view pay history, W-2s, and tax information anytime.

  2. Can employees update personal or direct deposit information?
    Yes, employees can update addresses, direct deposit details, and personal information directly in the self-service portal.

  3. Does iSolved provide mobile access?
    Yes, iSolved has a mobile app where employees can check pay, benefits, schedules, and more on the go.

For Employers/HR

  1. How does iSolved help with compliance?
    iSolved stays up to date with federal, state, and local payroll regulations, helping employers remain compliant with tax filings, ACA reporting, and labor laws.

  2. Can iSolved integrate with our benefits offerings?
    Yes. iSolved integrates payroll with benefits enrollment, so deductions and benefits data flow automatically without manual updates.

  3. Does iSolved handle tax filings?
    Yes, iSolved automatically calculates, files, and pays payroll taxes at the federal, state, and local levels.

  4. What reporting features are available?
    Employers have access to detailed payroll, tax, compliance, and HR reports to help manage workforce costs and decision-making.

  5. How much administrative work does iSolved save HR teams?
    Because payroll, benefits, and HR data are unified, HR spends less time on manual entry, reconciliations, and compliance paperwork.

Implementation & Support

  1. How difficult is it to switch to iSolved?
    iSolved provides onboarding and migration support, making it simple to transfer payroll and employee data from your current provider.

  2. What kind of support is available?
    Employers and employees have access to customer support through phone, email, and online help resources.